- Welcome to Technical Support!
Here you will find solutions to some common technical support issues. If you do not find the answer to your problem here, please feel free to
contact us for additional help at support@mini-mumin.com. We strive for the greatest level of compatibility that we are able to provide, but we
cannot guarantee that the online flip books in our Reading Room and Mini Mu'min Flip Book Library CD will be viewable on all systems
and platforms, we apologize for any difficulties you may be experiencing.
- We have tested our Reading Room flip books for compatibility on both Windows based PC and Mac systems, as well as on the following
browsers: Safari, Firefox, Chrome, and IE. If you are using one of the compatible systems and browsers listed above you should be able to
view our flip books. If you are having problems these are some possible solutions:
1) You may need to install or update your “Adobe Flash Player”, click here to download and install the latest version for free. *After you
download and install Adobe Flash Player make sure to close your browser and reopen it again so that the new settings can take effect, then try
to open the flip books again.
2) You may have to adjust your firewall settings, high settings can sometimes interfere with viewing online content.
3) When you open a flip book in your browser and you can see the background image and the tool bar at the bottom, but not the book itself,
click on the “enable full screen” button on the bottom left hand corner of the flip book tool bar. This will often correct viewing problems.
4) If you cannot view our flip books in your current browser, try using a different browser, For example, if you are currently using IE,
download and install Firefox or another browser software and try opening the flip books again. Sometimes content blocked in one browser
will be easily opened in a different browser.
5) Some Apple products like iPad and iPod often have Flash presentations disabled by default, so try viewing the flip books on a standard
Windows based PC or Mac laptop/standalone computer (with flash installed and enabled) if you have one available.
6) If you can see the background, tool bar, and the blank pages of the book with a loading symbol, but you cannot see the content on the page
itself, the issue may be your connection speed. If your connection speed is slow you may need to refresh the page to get it to load again. If
this still does not solve the problem you may need to view our books using a faster connection, such as DSL. If connection speed is the
problem you can also purchase the Mini Mu'min Flip Book Library CD so that you can view the flip books without an Internet connection.
We have tested our Mini Mu'min Flip Book Library CD for compatibility on both Windows based PC and Mac systems, as well as on
the following browsers: Safari, Firefox, Chrome, and IE. If you are using one of the compatible systems and browsers listed above you
should be able to view the flip books on your CD.
- General Instructions on how to view the books on your CD:
- 1) Place the CD in your disk drive
2) Navigate to your CD drive in Windows Explorer (or Mac equivalent)
3) Click on the HTML file "Mini Mu'min Flip Book Library"
4) This will open a main page for accessing the books on your CD just like in our "Reading Room"
5) Click on a book image to open it
6) If you want to open a new book, just click the "back" button on your browser to return to the main page.
If you are not able to open the flip books using the main HTML page described above, you can also access the books on the CD
directly following these alternate steps:
- 1) Place the CD in your drive
2) Navigate to your CD drive in Windows Explorer (or Mac Equivalent)
3) Click on the folder "Data Files"
4) Click on the folder of the book you would like to open (for example, "Batool's Bedtime Story")
5) Click on the HTML file in the folder (for example, "DS_BBS_Flip")
6) Repeat steps 4-5 for each book you wish to open
- If you have problems opening the flip books on your CD after following the instructions above, these are some other possible
solutions:
1) You may need to install or update your “Adobe Flash Player”, click here to download and install the latest version for free. *After you
download and install Adobe Flash Player make sure to close your browser and reopen it again so that the new settings can take effect, then try
to open the flip books again.
2) When you open a flip book in your browser and you can see the background image and the tool bar at the bottom, but not the book itself,
click on the “enable full screen” button on the bottom left hand corner of the flip book tool bar. This will often correct viewing problems.
4) If you cannot view our flip books in your current browser, try using a different browser. For example, if you are currently using IE,
download and install Firefox or another browser software and try opening the flip books again. Sometimes content blocked in one browser
will be easily opened in a different browser.
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| Copyright 2012 Mini Mu'min Publications, All rights reserved. |
| "Masha-Allah, just browsing through the website and Alhamdu-lillah, it is such a joy to see such wonderful materials available for children. May Allah bless you and increase your Rizq fid-Dunya wal-Akeerah...aameen!" |